Please fill out our Booking Inquiry Form. To ensure the best quality of service, we only take booking requests online. We will not be able to take bookings or provide estimates over the phone.
Earlier is always better! We recommend that you contact us as soon as you are thinking about having an event, because many details don't need to be confirmed until later in the process.
Due to the complexity of certain types of events, some venues need to be booked further in advance than others. Please see the individual venue pages for more details.
Once you have submitted a booking request through the online form, please allow up to 5 business days to receive a reply. Our coordination team responds to all requests in the order they are received.
A coordinator will then work with you to place a hold, discuss event details, and build a contract and estimate. We recommend submitting a booking request two to four weeks prior to a venue's posted confirmation deadlines.
Arrangements for specialized equipment or other special rentals can be made with our Client Coordinators and Technical Director.
We pride ourselves on our experienced and welcoming staff, and as a matter of safety and liability we do require our ushers to be on hand for all shows in the Horowitz. Our staff are scheduled to ensure your event is a success!
Volunteers are always welcome, but must be supervised and work under the direction of HEC staff.
All renters require insurance. Please ask your insurance provider about commercial liability insurance. If you do not have an insurance provider, we suggest looking into PAL Insurance and Duuo Event Insurance. We require commercial liability insurance for a minimum amount of $2,000,000, and "The Students' Union, University of Alberta" must be named as additionally insured.
Student Groups registered with the Students’ Union are already covered by our insurance. University faculties and departments must have the Dean or Department Head sign a letter of confirmation stating that you are adequately covered for insurance purposes, and we will provide the form letter to you along with your estimate and contract. Please contact your coordinator for additonal information.
Yes. SOCAN is a tariff collected for playing copyright music at the event, it is the responsibility of the HEC to collect this fee to submit to the Music Industry Association. Re:Sound is a licencing fee mandated by the Copyright Board of Canada. Please ask your Client Coordinator for more information.
Cancellation policies vary based on venue. Please contact a Client Coordinator for the specific policy for your venue.
Payments can be made via cash, credit card, cheque, or university speedcode.
External catering is generally not permitted in our venues; however we do assess requests on a case-by-case basis. Please contact your coordinator for more information.
The larger the event, the earlier we require notice. For most events, catering orders should be submitted 14 days in advance, and final numbers are required 7 days in advance. Adjustments of up to 3% can be accomodated three days in advance.
We do offer food tastings for larger events and weddings. Please contact us for more information.
On-site service can be provided upon request, and additional staffing costs may apply.
Gratuity and the catering handling fee will be included on your estimate.
No. All alcohol will be ordered by or provided by the HEC. The HEC is able to order in special liquor requests.
We offer a variety of bar service options including: cash bar, open (host) bar, and toonie (subsidized) bar. Drink tickets for your guests can also be pre-purchased for your event.
No - The Horowitz Events Centre will provide ProServe certified bartenders to ensure your event is a success and follows all AGLC guidelines. We staff bartenders based on your attendance.
This is dependant on the venue and the nature of your event. Please contact a Client Coordinator for more information.
For tickets purchased through ShowClix, visit the purchase page for the event on ShowClix to find more information on the show's specific refund policy. See ShowClix's help article on refunds.
If you purchased Refund Protection while purchasing through ShowClix, please check your original purchase email on how to request a refund. The Horowitz Theatre is unable to provide refunds directly if Refund Protection is purchased.
For tickets purchased directly through an event organizer, please contact them directly for refunds.
All ticket refunds and exchanges are at the discretion of the event organizer and the Horowitz Events Centre will defer to them.
Most public tickets can be purchased online through our Event Calendar. In some cases, tickets will need to be purchased directly through the event organizers or other methods.
If you aren't able to select a specific seat when purchasing through ShowClix, the event is likely general admission. For all general admission shows, seating takes place on a first come, first served basis. You won't be able to select a specific seat when purchasing unless you require accessible seating.
If you require an accessible or wheelchair seat, please contact us directly at 780.492.4764 or tickets@horowitzevents.ca.
Online tickets that are not bought from ShowClix are third party, and the Horowitz Events Centre does not accept liability for any fraudulent tickets or their resale pricing. No refunds or admission will be granted for fraudulent tickets purchased through a third party.
Please be aware of the risks of third party ticket scalping before purchasing.
Each person, including children and infants in arms, must have a ticket for each performance.